Answers to all your burning questions...
Please arrive no more than 15 minutes before class begins. We recommend arriving 5-10 minutes early to give yourself time to get changed + settled and enjoy a glass of complimentary tea.
Comfortable clothing you can move in, a mat and a water bottle if you need one (we offer complimentary tea and water in the common area before and after class).
We have studio mats available to rent for $1, cash only.
For those joining classes weekly, we offer complimentary mat storage. Please note that we are not liable to loss or damage of any mats left at the studio.
We have one small gender-neutral change cabin, and one gender-neutral bathroom.
There is parking behind the building and alongside there is street parking, as well as city bike racks along the street not far from our front door!
Class Cards & Memberships...
Currently we have a 12 month expiry on our class passes However, if you purchased a class card before we made this policy change and still have unused classes, simply write us an email at [email protected]
Yes! You have the ability to put your membership on hold no more than twice annually for a minimum of two weeks and a maximum of two months in duration. To request a hold, please email us at [email protected] prior to the hold and include the start and end date of the desired hold. Holds cannot be placed retroactively.
*In the event of a lockdown, studio330 will continue to offer a comprehensive online program. Therefore, memberships will not be automatically placed on hold. However, if you wish to have your membership placed on hold for the duration of the lockdown, please email us at [email protected]. Lockdown holds will not be counted towards your allowance of two holds per year.
Depending on your membership, for memberships with no restrictions please access your account at https://studio330.punchpass.com and cancel your membership from there. if you have a minimum number of month membership please email [email protected]
Unfortunately, we unable to give any refunds for this event at this time but we would be happy to transfer your ticket to someone else. please email the studio at [email protected] with the name of the person taking your place.
Cancellation requests must be 1 week prior to the event/workshop and we can refund with a 25% processing fee.
Unfortunately, cancelation requests after the one week cannot be refunded but we are happy to transfer your spot to someone else. If you would like to do this, please email the studio at [email protected] with the name of the person taking your place.
